+1 (704) 266-3234

Global Contact Center Market Growth (Status And Outlook) 2020-2025

Published on: Oct 2020 | From USD $3660 | Published By: LP INFORMATION INC | Number Of Pages: 135

According to this study, over the next five years the Contact Center market will register a 4.8%% CAGR in terms of revenue, the global market size will reach $ 36170 million by 2025, from $ 29940 million in 2019. In particular, this report presents the global revenue market share of key companies in Contact Center business, shared in Chapter 3.

This report presents a comprehensive overview, market shares, and growth opportunities of Contact Center market by product type, application, key manufacturers and key regions and countries.

This study specially analyses the impact of Covid-19 outbreak on the Contact Center, covering the supply chain analysis, impact assessment to the Contact Center market size growth rate in several scenarios, and the measures to be undertaken by Contact Center companies in response to the COVID-19 epidemic.

Segmentation by type: breakdown data from 2015 to 2020 in Section 2.3; and forecast to 2025 in section 10.7.
24 hours
online service

Segmentation by application: breakdown data from 2015 to 2020, in Section 2.4; and forecast to 2025 in section 10.8.
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Teleperformance
Comdata Group
Convergys (Stream)
Transcom
Atento
Sykes Enterprises Inc.
Acticall (Sitel)
Arvato
TeleTech Holdings Inc.
West Corporation
Serco
Concentrix

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Contact Center market size by key regions/countries, type and application, history data from 2015 to 2019, and forecast to 2025.
To understand the structure of Contact Center market by identifying its various subsegments.
Focuses on the key global Contact Center players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Contact Center with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Contact Center submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.

List of Tables
Table 1. Research Methodology
Table 2. Data Source
Table 3. Contact Center Market Size CAGR by Region 2015-2025 ($ Millions)
Table 4. Major Players of 24 hours
Table 5. Major Players of online service
Table 6. Contact Center Market Size by Type (2014-2019) ($ Millions)
Table 7. Global Contact Center Market Size Market Share by Type (2015-2020)
Table 8. Global Contact Center Market Size by Application (2015-2020) ($ Millions)
Table 9. Global Contact Center Market Size Market Share by Application (2015-2020)
Table 10. Global Contact Center Revenue by Players (2018-2020) ($ Millions)
Table 11. Global Contact Center Revenue Market Share by Players (2018-2020)
Table 12. Global Contact Center Key Players Head office and Products Offered
Table 13. Contact Center Concentration Ratio (CR3, CR5 and CR10) (2018-2020)
Table 14. New Products and Potential Entrants
Table 15. Mergers & Acquisitions, Expansion
Table 16. Global Contact Center Market Size by Regions 2015-2020 ($ Millions)
Table 17. Global Contact Center Market Size Market Share by Regions 2015-2020
Table 18. Americas Contact Center Market Size by Countries (2015-2020) ($ Millions)
Table 19. Americas Contact Center Market Size Market Share by Countries (2015-2020)
Table 20. Americas Contact Center Market Size by Type (2015-2020) ($ Millions)
Table 21. Americas Contact Center Market Size Market Share by Type (2015-2020)
Table 22. Americas Contact Center Market Size by Application (2015-2020) ($ Millions)
Table 23. Americas Contact Center Market Size Market Share by Application (2015-2020)
Table 24. APAC Contact Center Market Size by Regions (2015-2020) ($ Millions)
Table 25. APAC Contact Center Market Size Market Share by Regions (2015-2020)
Table 26. APAC Contact Center Market Size by Type (2015-2020) ($ Millions)
Table 27. APAC Contact Center Market Size Market Share by Type (2015-2020)
Table 28. APAC Contact Center Market Size by Application (2015-2020) ($ Millions)
Table 29. APAC Contact Center Market Size Market Share by Application (2015-2020)
Table 30. Europe Contact Center Market Size by Countries (2015-2020) ($ Millions)
Table 31. Europe Contact Center Market Size Market Share by Countries (2015-2020)
Table 32. Europe Contact Center Market Size by Type (2015-2020) ($ Millions)
Table 33. Europe Contact Center Market Size Market Share by Type (2015-2020)
Table 34. Europe Contact Center Market Size by Application (2015-2020) ($ Millions)
Table 35. Europe Contact Center Market Size Market Share by Application (2015-2020)
Table 36. Middle East & Africa Contact Center Market Size by Countries (2015-2020) ($ Millions)
Table 37. Middle East & Africa Contact Center Market Size Market Share by Countries (2015-2020)
Table 38. Middle East & Africa Contact Center Market Size by Type (2015-2020) ($ Millions)
Table 39. Middle East & Africa Contact Center Market Size Market Share by Type (2015-2020)
Table 40. Middle East & Africa Contact Center Market Size by Application (2015-2020) ($ Millions)
Table 41. Middle East & Africa Contact Center Market Size Market Share by Application (2015-2020)
Table 42. Key and Potential Regions of Contact Center
Table 43. Key Application and Potential Industries of Contact Center
Table 44. Key Challenges of Contact Center
Table 45. Key Trends of Contact Center
Table 46. Global Contact Center Market Size Forecast by Regions (2021-2025) ($ Millions)
Table 47. Global Contact Center Market Size Market Share Forecast by Regions
Table 48. Global Contact Center Market Size Forecast by Type (2021-2025) ($ Millions)
Table 49. Global Contact Center Market Size Market Share Forecast by Type (2021-2025)
Table 50. Global Contact Center Market Size Forecast by Application (2021-2025) ($ Millions)
Table 51. Global Contact Center Market Size Market Share Forecast by Application (2021-2025)
Table 52. Teleperformance Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 53. Teleperformance Contact Center Product Offered
Table 54. Teleperformance Contact Center Revenue and Gross Margin (2018-2020E)
Table 55. Teleperformance Main Business
Table 56. Teleperformance Latest Developments
Table 57. Comdata Group Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 58. Comdata Group Contact Center Product Offered
Table 59. Comdata Group Main Business
Table 60. Comdata Group Contact Center Revenue and Gross Margin (2018-2020E)
Table 61. Comdata Group Latest Developments
Table 62. Convergys (Stream) Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 63. Convergys (Stream) Contact Center Product Offered
Table 64. Convergys (Stream) Main Business
Table 65. Convergys (Stream) Contact Center Revenue and Gross Margin (2018-2020E)
Table 66. Convergys (Stream) Latest Developments
Table 67. Transcom Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 68. Transcom Contact Center Product Offered
Table 69. Transcom Main Business
Table 70. Transcom Contact Center Revenue and Gross Margin (2018-2020E)
Table 71. Transcom Latest Developments
Table 72. Atento Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 73. Atento Contact Center Product Offered
Table 74. Atento Main Business
Table 75. Atento Contact Center Revenue and Gross Margin (2018-2020E)
Table 76. Atento Latest Developments
Table 77. Sykes Enterprises Inc. Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 78. Sykes Enterprises Inc. Contact Center Product Offered
Table 79. Sykes Enterprises Inc. Main Business
Table 80. Sykes Enterprises Inc. Contact Center Revenue and Gross Margin (2018-2020E)
Table 81. Sykes Enterprises Inc. Latest Developments
Table 82. Acticall (Sitel) Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 83. Acticall (Sitel) Contact Center Product Offered
Table 84. Acticall (Sitel) Main Business
Table 85. Acticall (Sitel) Contact Center Revenue and Gross Margin (2018-2020E)
Table 86. Acticall (Sitel) Latest Developments
Table 87. Arvato Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 88. Arvato Contact Center Product Offered
Table 89. Arvato Main Business
Table 90. Arvato Contact Center Revenue and Gross Margin (2018-2020E)
Table 91. Arvato Latest Developments
Table 92. TeleTech Holdings Inc. Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 93. TeleTech Holdings Inc. Contact Center Product Offered
Table 94. TeleTech Holdings Inc. Main Business
Table 95. TeleTech Holdings Inc. Contact Center Revenue and Gross Margin (2018-2020E)
Table 96. TeleTech Holdings Inc. Latest Developments
Table 97. West Corporation Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 98. West Corporation Contact Center Product Offered
Table 99. West Corporation Main Business
Table 100. West Corporation Contact Center Revenue and Gross Margin (2018-2020E)
Table 101. West Corporation Latest Developments
Table 102. Serco Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
Table 103. Concentrix Details, Company Total Revenue (in $ million), Head Office, Contact Center Major Market Areas and Its Competitors
List of Figures
Figure 1. Contact Center Report Years Considered
Figure 2. Market Research Methodology
Figure 3. Global Contact Center Market Size Growth Rate 2015-2025 ($ Millions)
Figure 4. Global Contact Center Market Size Market Share by Type (2015-2020)
Figure 5. Global 24 hours Market Size Growth Rate
Figure 6. Global online service Market Size Growth Rate
Figure 7. Contact Center in Telecommunication
Figure 8. Global Contact Center Market: Telecommunication (2015-2020) ($ Millions)
Figure 9. Contact Center in Banking, Financial Services and Insurance (BFSI)
Figure 10. Global Contact Center Market: Banking, Financial Services and Insurance (BFSI) (2015-2020) ($ Millions)
Figure 11. Contact Center in Government and Public Sector
Figure 12. Global Contact Center Market: Government and Public Sector (2015-2020) ($ Millions)
Figure 13. Global Government and Public Sector YoY Growth ($ Millions)
Figure 14. Contact Center in Healthcare and Life Sciences
Figure 15. Global Contact Center Market: Healthcare and Life Sciences (2015-2020) ($ Millions)
Figure 16. Global Healthcare and Life Sciences YoY Growth ($ Millions)
Figure 17. Contact Center in Retail and Consumer Goods
Figure 18. Global Contact Center Market: Retail and Consumer Goods (2015-2020) ($ Millions)
Figure 19. Global Retail and Consumer Goods YoY Growth ($ Millions)
Figure 20. Global Contact Center Market Size Market Share by Application in 2019
Figure 21. Global Contact Center Market Size Market Share by Regions 2015-2020
Figure 22. Americas Contact Center Market Size 2015-2020 ($ Millions)
Figure 23. APAC Contact Center Market Size 2015-2020 ($ Millions)
Figure 24. Europe Contact Center Market Size 2015-2020 ($ Millions)
Figure 25. Middle East & Africa Contact Center Market Size 2015-2020 ($ Millions)
Figure 26. Americas Contact Center Market Size Market Share by Countries in 2019
Figure 27. Americas Contact Center Market Size Market Share by Type in 2019
Figure 28. Americas Contact Center Market Size Market Share by Application in 2019
Figure 29. United States Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 30. Canada Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 31. Mexico Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 32. APAC Contact Center Market Size Market Share by Regions in 2019
Figure 33. APAC Contact Center Market Size Market Share by Type in 2019
Figure 34. APAC Contact Center Market Size Market Share by Application in 2019
Figure 35. China Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 36. Japan Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 37. Korea Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 38. Southeast Asia Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 39. India Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 40. Australia Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 41. Europe Contact Center Market Size Market Share by Countries in 2019
Figure 42. Europe Contact Center Market Size Market Share by Type in 2019
Figure 43. Europe Contact Center Market Size Market Share by Application in 2019
Figure 44. Germany Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 45. France Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 46. UK Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 47. Italy Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 48. Russia Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 49. Spain Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 50. Middle East & Africa Contact Center Market Size Market Share by Countries in 2019
Figure 51. Middle East & Africa Contact Center Market Size Market Share by Type in 2019
Figure 52. Middle East & Africa Contact Center Market Size Market Share by Application in 2019
Figure 53. Egypt Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 54. South Africa Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 55. Israel Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 56. Turkey Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 57. GCC Countries Contact Center Market Size Growth 2015-2020 ($ Millions)
Figure 58. Global Contact Center arket Size Forecast (2021-2025) ($ Millions)
Figure 59. Americas Contact Center Market Size 2021-2025 ($ Millions)
Figure 60. APAC Contact Center Market Size 2021-2025 ($ Millions)
Figure 61. Europe Contact Center Market Size 2021-2025 ($ Millions)
Figure 62. Middle East & Africa Contact Center Market Size 2021-2025 ($ Millions)
Figure 63. United States Contact Center Market Size 2021-2025 ($ Millions)
Figure 64. Canada Contact Center Market Size 2021-2025 ($ Millions)
Figure 65. Mexico Contact Center Market Size 2021-2025 ($ Millions)
Figure 66. Brazil Contact Center Market Size 2021-2025 ($ Millions)
Figure 67. China Contact Center Market Size 2021-2025 ($ Millions)
Figure 68. Japan Contact Center Market Size 2021-2025 ($ Millions)
Figure 69. Korea Contact Center Market Size 2021-2025 ($ Millions)
Figure 70. Southeast Asia Contact Center Market Size 2021-2025 ($ Millions)
Figure 71. India Contact Center Market Size 2021-2025 ($ Millions)
Figure 72. Australia Contact Center Market Size 2021-2025 ($ Millions)
Figure 73. Germany Contact Center Market Size 2021-2025 ($ Millions)
Figure 74. France Contact Center Market Size 2021-2025 ($ Millions)
Figure 75. UK Contact Center Market Size 2021-2025 ($ Millions)
Figure 76. Italy Contact Center Market Size 2021-2025 ($ Millions)
Figure 77. Russia Contact Center Market Size 2021-2025 ($ Millions)
Figure 78. Spain Contact Center Market Size 2021-2025 ($ Millions)
Figure 79. Egypt Contact Center Market Size 2021-2025 ($ Millions)
Figure 80. South Africa Contact Center Market Size 2021-2025 ($ Millions)
Figure 81. Israel Contact Center Market Size 2021-2025 ($ Millions)
Figure 82. Turkey Contact Center Market Size 2021-2025 ($ Millions)
Figure 83. GCC Countries Contact Center Market Size 2021-2025 ($ Millions)

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.

Please Choose License Type

USD $3660
USD $7320
COVID-19
Offer

WHY US?

  • Why Us In-depth database
    Our Report’s database covers almost all topics of all regions over the Globe..
  • Why Us Recognised publishing sources
    Tie ups with top publishers around the globe.
  • Why Us Customer Support
    Complete pre and post sales support.
  • Why Us Safe & Secure
    Complete secure payment process.